DRAFT — pending counsel review (G3), not yet legally operative. This is an internal draft of the intended refund terms, prepared by the product team. It has not been reviewed by legal counsel and is not yet binding. Bracketed placeholders are for counsel. Billing is not yet implemented in the product, so the mechanics below describe the intended policy, not a live flow.

Refund Policy

Service: Quiz Karts (quizkarts.com)

Operator: [ENTITY]

Effective date: [EFFECTIVE DATE]

Contact: [SUPPORT EMAIL]

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30-day money-back guarantee

If you are not satisfied with a paid Quiz Karts subscription, you may request a full refund of your most recent subscription payment within 30 days of that charge.

How to request a refund

Email [SUPPORT EMAIL] from the address on your account, or use [REFUND REQUEST METHOD], within the 30-day window. Include your account email and the approximate charge date. We will confirm and process eligible refunds to your original payment method.

Processing time

Approved refunds are issued to your original payment method. It may take several business days for your bank or card issuer to post the credit. [Exact processing window to be confirmed with the payment processor.]

What is covered

• Covered: the subscription fee for the current billing period, when requested within 30 days of the charge.
• Cancellation vs. refund: cancelling a subscription stops future renewals but is separate from a refund of an existing charge. You can cancel at any time.

What is not refundable

• In-game points, gifts, cosmetic items, and treehouse contents. These are part of the game, have no monetary value, are not purchased for cash, and cannot be redeemed for or refunded as money.
• Amounts outside the 30-day window, except where a refund is required by applicable law.

Your legal rights

This policy is in addition to any refund or cancellation rights you may have under applicable law, which are not limited by anything above. [Counsel to add any jurisdiction-specific mandatory-refund and auto-renewal cancellation language.]

Contact

[ENTITY] [SUPPORT EMAIL] [MAILING ADDRESS]